We were delighted to be asked by Cadw to help them with four touchscreens at Caerleon that been installed by another developer several years ago and were now not working properly.
Following the site survey a plan of action was agreed and the systems replaced with the latest technology. We were able to recover the software from the original touch screens and re-commission it on the new platforms which also means we have a safely archived set of the software.
Cadw now has a regular maintenance contract in place to reduce the risks of wear and tear eventually causing similar problems in future. We are now providing:
- Regular site visits to check the equipment.
- Telephone support.
- A complete spares package.
- Software backup and archiving.
- Emergency call outs and ongoing advice.
Caerleon can now be assured that their touchscreens will continue to work reliably and any unexpected problems that arise will be dealt with quickly and efficiently.